Refund & Cancellation Policy

Last updated: October 20, 2026

14-Day Money-Back Guarantee: We want you to be completely satisfied with AEDR Pro. If the software does not meet your expectations, fails to function properly on your WordPress installation, or you simply change your mind, you can request a 100% full refund within 14 calendar days of your initial purchase or subscription renewal. No complicated conditions or hassles.

How to Request a Refund

To request a refund within your 14-day guarantee window, simply contact us through either of the following methods:

Email Support: Send an email to rockscoders@gmail.com with the subject line "Refund Request" and include your Paddle Order Number or the email address used during checkout.
Paddle Buyer Support: Reply directly to the order confirmation receipt email you received from Paddle, or visit paddle.net to look up your transaction and request support.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and securely handles customer refund disbursements.

Automatic Renewals

Our 14-day refund guarantee applies equally to automatic annual subscription renewals. If your subscription has renewed and you did not intend to continue, simply reach out to us at rockscoders@gmail.com within 14 calendar days of the renewal charge date, and we will issue a full refund for that renewal charge.

How and When Refunds Are Paid

Once your refund request is confirmed:

Refunds are processed by Paddle and credited directly back to the original payment method (credit card, PayPal, etc.) used for the purchase.
Funds typically appear in your account within 5 to 10 business days, depending on your card issuer or banking provider.
Upon issuance of a refund, the associated AEDR Pro license key will be automatically deactivated, and access to automated updates and priority support will cease.

Cancellation of Subscriptions

You can cancel your recurring subscription at any time:

Click the "Manage Subscription" or "Cancel" link found in any receipt email sent by Paddle.
Or contact our team at rockscoders@gmail.com and we will cancel auto-renewal on your behalf.
Cancelling your subscription prevents all future billing while allowing you to continue using updates and support until the end of your prepaid billing term.

After the 14-Day Window

Orders beyond the 14-day guarantee window are generally non-refundable. However, if you experience extraordinary technical difficulties, please reach out to our engineering team at rockscoders@gmail.com. We review all requests fairly, and this policy does not affect any non-excludable statutory rights under applicable local consumer laws.

Questions & Billing Inquiries

If you have questions regarding an existing order or need help with a refund, please contact:

RocksCoder Support: rockscoders@gmail.com
Paddle Buyer Portal: paddle.net